The Repair Process


Estimate

The initial estimate process involves inspecting al the visible damage to a vehicle. After inspection, the information is entered into our estimating system which will provide us with a total cost, as well as length of repair time. However, there is a chance there is hidden damage that is not initially visible. If additional damage is found, it will require a supplement and will lengthen the repair process.


Insurance Approval

After completion of an estimate, it must be approved by the insurance company. If it is an insurance company for which we are a direct repair, as long as liability is accepted, we can schedule you in without waiting to hear back from the insurance company. In the case we are not a direct repair, we will need to forward it to the insurance company for their review. Once the estimate is approved by the insurance company, the vehicle can be scheduled in for repairs.


Disassembly

This part of the process allows us to remove all necessary parts and assess all of the opportunities for hidden damage underneath the panels. After we have performed this step, a supplement can be written. In some cases, insurance companies may need to come out to re-inspect the vehicle again.


Parts

In the case of our Direct Repair Program (DRP) insurance companies, we will order all parts before the vehicle arrives. After disassembly, if any additional parts are needed, they will be ordered immediately. With most makes and models, parts are received within a few days.


Structural & Body Repair

The structural repair will be performed before the body work is started. This allows the vehicle to be returned to factory specifications if there is any damage done to the structural integrity of the vehicle. Using Car-O-Liner frame benches is the same as the day it left the factory. Next, the body work is performed. This involves any sheet metal or aluminum repairs, as well as replacement of exterior parts installed and aligned before the vehicle heads to the paint shop to be refinished.


Paint

First, the vehicle will be prepped, which is a very important step in the process. Next, if there are any areas that need to be primed, they will be primed and then sanded again. After the parts are returned to a new and undamaged status, the vehicle will be cleaned, wiped down and masked. Before the final process, the vehicle will be color chipped to ensure color match.

Finally, the vehicle will enter the paint booth and be refinished using PPG waterborne paint.


Reassembly

Once the vehicle is allowed time to cool down after exiting the paint booth, this process can begin. In reassembly, all parts are re-installed on the vehicle, including any body panels that were painted off the vehicle, as well as any moldings, door handles and lights that were removed to allow the vehicle to be properly refinished. In addition, all systems are checked by the technician to assure they are operating properly.


Detail

This process will allow us to clean any residue that has been caused by the repair process. The vehicle will be cleaned on the inside and the panels that were refinished will be nibbed and buffed, as well as cleaned on the outside. During the process, the vehicle will also be test driven to reassure that everything is working properly. After these steps, the vehicle will go through a final inspection before delivery.


Delivery

After final inspection, the vehicle will be invoiced and the customer will be contacted and informed of the completion of repairs. Once the customer arrives, they will receive the final repair bill for review. Once the final repair bill and warranty are presented to the customer, they would be responsible for paying for their deductible, if applicable, and will be then given their keys for their vehicle which has been repaired to pre-accident condition.